Grow Therapy Hiring Credits Balance Overpayments Lead Join Our Team!

About Grow Therapy

Grow Therapy is a rapidly expanding mental healthcare technology company dedicated to making quality mental healthcare accessible and affordable for everyone. We partner with therapists, insurance companies, and patients to create a seamless and positive experience. Our mission is to improve the mental well-being of individuals across the nation by leveraging technology to streamline access to care and empower mental health professionals. As a Credits Balance (Overpayments) Lead, you'll play a pivotal role in ensuring the financial health of our organization and maintaining trust with our therapists and clients. Join us in our mission to revolutionize mental healthcare and make a tangible difference in people's lives.

Our Mission and Vision

At Grow Therapy, our mission is deeply rooted in the belief that mental healthcare should be accessible to all. We envision a world where individuals can easily find and connect with qualified therapists who meet their specific needs, regardless of their location or financial situation. We strive to break down the barriers that often prevent people from seeking mental health support, such as high costs, limited availability of providers, and the stigma associated with mental illness. Through our innovative technology platform and collaborative partnerships, we are committed to transforming the landscape of mental healthcare and fostering a society that prioritizes mental well-being.

Our vision extends beyond simply connecting patients with therapists. We aim to create a comprehensive ecosystem that supports the entire mental healthcare journey, from initial consultation to ongoing treatment. This includes providing therapists with the tools and resources they need to manage their practices efficiently, offering insurance companies a streamlined way to process claims and manage their networks, and empowering patients with the information and support they need to make informed decisions about their care. We are constantly exploring new ways to leverage technology and data to improve the quality and accessibility of mental healthcare, and we are dedicated to staying at the forefront of innovation in this rapidly evolving field.

Why Join Grow Therapy?

Joining Grow Therapy means becoming part of a passionate and dedicated team that is committed to making a positive impact on the world. We offer a dynamic and collaborative work environment where employees are encouraged to think creatively, take initiative, and grow both personally and professionally. We value innovation, integrity, and a strong work ethic, and we are committed to fostering a culture of inclusivity and respect. At Grow Therapy, you'll have the opportunity to contribute to a meaningful mission, work alongside talented individuals, and make a real difference in the lives of others.

In addition to our commitment to our mission, we also offer a competitive compensation and benefits package. This includes comprehensive health insurance, paid time off, professional development opportunities, and a supportive work-life balance. We understand that our employees are our most valuable asset, and we are dedicated to providing them with the resources and support they need to thrive. We are committed to creating a workplace where employees feel valued, respected, and empowered to reach their full potential.

The Role: Credits Balance (Overpayments) Lead

As the Credits Balance (Overpayments) Lead, you will be instrumental in managing and resolving credit balances and overpayments, ensuring accurate financial operations within Grow Therapy. This role demands a meticulous approach, strong analytical skills, and a commitment to maintaining financial integrity. You will be responsible for overseeing the entire process, from identifying overpayments to coordinating refunds and reconciliations. Your work will directly impact the financial health of the company and the satisfaction of our therapists and clients. This is a critical role within our finance team, and we are looking for a highly motivated individual with a proven track record of success in a similar capacity.

Key Responsibilities

Your key responsibilities as the Credits Balance (Overpayments) Lead will encompass a wide range of tasks, all centered around ensuring the accurate and timely management of credit balances and overpayments. This includes:

• Identifying and Investigating Overpayments: You will be responsible for proactively identifying potential overpayments through regular audits and analysis of financial data. This involves a deep understanding of our payment processes and systems, as well as the ability to spot discrepancies and anomalies. Once an overpayment is identified, you will conduct a thorough investigation to determine the root cause and the appropriate course of action. This may involve contacting therapists, insurance companies, or clients to gather additional information and clarify payment details.

• Coordinating Refunds and Adjustments: Once an overpayment is confirmed, you will be responsible for coordinating the refund or adjustment process. This includes preparing the necessary documentation, obtaining approvals, and processing the refund in a timely manner. You will also need to ensure that the appropriate accounting entries are made to reflect the refund or adjustment accurately. This requires a strong understanding of accounting principles and best practices, as well as the ability to work effectively with our accounting team.

• Reconciling Credit Balances: Regularly reconciling credit balances is crucial to maintaining the accuracy of our financial records. You will be responsible for comparing credit balances with supporting documentation and resolving any discrepancies that arise. This involves working closely with our billing and collections teams to ensure that all payments are properly accounted for. You will also need to be able to identify and address any systemic issues that may be contributing to credit balance discrepancies.

• Developing and Implementing Procedures: As the Credits Balance (Overpayments) Lead, you will have the opportunity to develop and implement procedures to improve the efficiency and effectiveness of our overpayment management process. This includes identifying areas for improvement, proposing solutions, and implementing changes in collaboration with other teams. You will also be responsible for documenting these procedures and ensuring that they are followed consistently.

• Ensuring Compliance: Compliance with relevant regulations and company policies is paramount in this role. You will be responsible for staying up-to-date on the latest regulations and ensuring that our overpayment management processes are in compliance. This includes working with our legal and compliance teams to address any compliance issues that may arise. You will also need to be able to communicate compliance requirements effectively to other team members.

• Generating Reports and Analysis: You will be responsible for generating regular reports and analysis on overpayment trends and metrics. This includes tracking the number of overpayments identified, the amount of overpayments refunded, and the time it takes to resolve overpayments. This data will be used to identify areas for improvement and to monitor the effectiveness of our overpayment management processes. You will also need to be able to present this data to management in a clear and concise manner.

• Collaborating with Cross-Functional Teams: This role requires close collaboration with various teams within Grow Therapy, including billing, collections, accounting, and customer support. You will need to be able to communicate effectively with these teams and to work collaboratively to resolve issues and improve processes. This includes attending meetings, sharing information, and providing support as needed. You will also need to be able to build strong working relationships with your colleagues.

Qualifications and Skills

To excel in this role, you will need a combination of technical skills, experience, and personal qualities. We are looking for a candidate who is highly organized, detail-oriented, and able to work independently. You should also have strong analytical and problem-solving skills, as well as the ability to communicate effectively with others. The following qualifications and skills are essential for success in this position:

• Experience: A minimum of 3-5 years of experience in accounts receivable, accounts payable, or a related field is required. Experience in the healthcare industry is a plus, as is experience with overpayment management. This experience should provide you with a strong understanding of financial processes and procedures, as well as the ability to apply this knowledge to the specific challenges of overpayment management.

• Analytical Skills: Strong analytical skills are crucial for identifying and resolving overpayments. You will need to be able to analyze financial data, identify discrepancies, and determine the root cause of overpayments. This requires a strong understanding of accounting principles and practices, as well as the ability to use data analysis tools and techniques.

• Communication Skills: Excellent written and verbal communication skills are essential for communicating with therapists, insurance companies, clients, and internal teams. You will need to be able to explain complex financial information clearly and concisely, both verbally and in writing. This includes the ability to write professional emails, prepare reports, and present information to management.

• Organizational Skills: Strong organizational skills are necessary for managing multiple tasks and deadlines. You will need to be able to prioritize tasks, manage your time effectively, and keep track of important information. This includes the ability to use project management tools and techniques, as well as the ability to work independently and as part of a team.

• Technical Proficiency: Proficiency in Microsoft Office Suite, particularly Excel, is required. Experience with accounting software and other financial systems is also a plus. This includes the ability to use spreadsheets, create charts and graphs, and analyze data. You should also be comfortable learning new software and systems as needed.

• Problem-Solving Skills: Strong problem-solving skills are essential for resolving complex overpayment issues. You will need to be able to identify problems, analyze information, and develop effective solutions. This includes the ability to think critically, to be creative, and to work collaboratively with others to find solutions.

• Attention to Detail: A keen attention to detail is critical for ensuring the accuracy of financial records and overpayment management processes. You will need to be able to spot errors, identify discrepancies, and ensure that all transactions are properly documented. This includes the ability to review documents carefully, to follow procedures consistently, and to maintain a high level of accuracy in your work.

Grow Therapy's Commitment to Diversity and Inclusion

Grow Therapy is deeply committed to fostering a diverse and inclusive workplace. We believe that a diverse team brings a wider range of perspectives and experiences, which ultimately leads to better decision-making and a more innovative work environment. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected characteristic. We are dedicated to creating a welcoming and supportive environment for all employees, where everyone feels valued and respected.

Our Diversity and Inclusion Initiatives

We have implemented several initiatives to promote diversity and inclusion within our organization. These initiatives include:

• Recruitment and Hiring: We actively seek out diverse candidates through our recruitment efforts, partnering with organizations that focus on promoting diversity in the workplace. We also use blind resume screening to ensure that our hiring decisions are based solely on qualifications and experience.

• Training and Development: We provide diversity and inclusion training to all employees to help them understand and appreciate the value of diversity. We also offer professional development opportunities to help employees grow their skills and advance their careers.

• Employee Resource Groups: We support employee resource groups (ERGs) that provide a platform for employees with shared backgrounds or interests to connect and support each other. These ERGs play a vital role in fostering a sense of community and belonging within Grow Therapy.

• Inclusive Policies and Practices: We have implemented inclusive policies and practices to ensure that all employees are treated fairly and equitably. This includes policies related to compensation, benefits, promotions, and other aspects of employment.

We are committed to continuously improving our diversity and inclusion efforts. We regularly review our policies and practices to ensure that they are aligned with our values and that they are effective in creating a diverse and inclusive workplace. We believe that diversity and inclusion are not just the right things to do, but they are also essential for our success as a company.

How to Apply

If you are a highly motivated individual with a passion for finance and a commitment to making a difference in the mental healthcare industry, we encourage you to apply for the Credits Balance (Overpayments) Lead position at Grow Therapy. To apply, please submit your resume and cover letter through our online application portal. In your cover letter, please highlight your relevant experience and skills, and explain why you are interested in working at Grow Therapy. We are looking for candidates who are not only qualified for the role but also passionate about our mission and values. We review applications on a rolling basis, so we encourage you to apply as soon as possible.

We thank all applicants for their interest in Grow Therapy. However, only those candidates selected for an interview will be contacted. We are excited to learn more about you and how you can contribute to our team. Join us in our mission to make quality mental healthcare accessible and affordable for everyone.