Freshworks Hiring Senior Manager Outbound Sales Opportunity And Responsibilities

Are you a seasoned sales leader with a passion for driving outbound sales success? Do you thrive in a fast-paced, dynamic environment and have a proven track record of building and leading high-performing teams? If so, Freshworks, a leading provider of cloud-based customer engagement software, is seeking a talented and driven Senior Manager - Outbound Sales to join their growing team. This is an exceptional opportunity to make a significant impact on a company that is revolutionizing the way businesses connect with their customers.

About Freshworks

Freshworks is a global SaaS company empowering businesses of all sizes to provide exceptional customer experiences. Their suite of products includes solutions for customer support, sales, marketing, and IT service management, all designed to work seamlessly together. With a focus on innovation and user-friendliness, Freshworks has rapidly gained market share and is recognized as a leader in the customer engagement space. Joining Freshworks means becoming part of a vibrant and collaborative culture where your contributions are valued and you have the opportunity to grow your career.

The Role: Senior Manager - Outbound Sales

The Senior Manager - Outbound Sales role at Freshworks is a critical leadership position responsible for developing and executing the company's outbound sales strategy. This role requires a strategic thinker with a deep understanding of the sales process, a passion for coaching and mentoring sales professionals, and a proven ability to drive revenue growth. As a Senior Manager - Outbound Sales, you will be responsible for leading a team of outbound sales representatives, setting ambitious sales targets, and ensuring the team consistently exceeds expectations. You'll collaborate closely with marketing, product, and other sales teams to align strategies and maximize results. This role offers a fantastic opportunity to shape the future of Freshworks' outbound sales efforts and contribute to the company's continued success. In this crucial role, you will play a pivotal part in expanding Freshworks' market presence and solidifying its position as a leader in the customer engagement software industry.

Key Responsibilities

As the Senior Manager - Outbound Sales, you will be entrusted with a range of responsibilities that are vital to the success of the team and the company. These responsibilities encompass strategic planning, team leadership, performance management, and collaboration across departments. A deep understanding of outbound sales methodologies and a commitment to continuous improvement are essential for success in this role.

• Develop and Implement Outbound Sales Strategies: This involves crafting and executing comprehensive outbound sales strategies aligned with the company's overall sales goals. You will analyze market trends, identify target customer segments, and develop tailored outreach approaches to generate leads and drive sales. A key aspect of this responsibility is staying abreast of the latest sales techniques and technologies to ensure Freshworks remains at the forefront of outbound sales innovation. The outbound sales strategies you develop will be instrumental in driving revenue growth and expanding Freshworks' customer base.
• Lead and Manage a Team of Outbound Sales Representatives: You will be responsible for the day-to-day management of a team of outbound sales representatives, including hiring, training, coaching, and performance management. This involves setting clear performance expectations, providing regular feedback, and fostering a positive and motivating team environment. Your leadership will be crucial in developing the skills and capabilities of your team members, ensuring they are equipped to achieve their individual and team goals. Effective team leadership is paramount to creating a high-performing outbound sales team.
• Set and Monitor Sales Targets: A core responsibility is to establish ambitious yet achievable sales targets for the team and individual representatives. You will closely monitor performance against these targets, identifying areas for improvement and implementing corrective actions as needed. Data analysis and reporting will be essential in tracking progress and making informed decisions to optimize sales performance. This target setting and monitoring process will ensure the team remains focused on driving results and achieving revenue objectives.
• Collaborate with Marketing, Product, and Other Sales Teams: You will work closely with other departments, including marketing, product, and other sales teams, to ensure alignment and maximize the effectiveness of outbound sales efforts. This collaboration involves sharing insights, coordinating campaigns, and providing feedback to product development based on customer interactions. Effective cross-functional collaboration is vital to ensuring a seamless customer experience and maximizing sales opportunities.
• Analyze Sales Data and Generate Reports: You will be responsible for analyzing sales data to identify trends, patterns, and areas for improvement. This involves generating regular reports on key performance indicators (KPIs) and presenting findings to senior management. Data-driven decision-making is crucial in optimizing outbound sales strategies and ensuring the team is focused on the most impactful activities. The sales data analysis you conduct will provide valuable insights for continuous improvement and strategic planning.

Qualifications and Skills

To excel as the Senior Manager - Outbound Sales at Freshworks, you'll need a combination of experience, skills, and personal qualities. A proven track record of success in outbound sales, strong leadership abilities, and a deep understanding of sales methodologies are essential. Freshworks is looking for a candidate who is not only results-oriented but also a collaborative team player with a passion for building and developing talent. The following qualifications and skills are highly desirable for this role:

• Proven Experience in Outbound Sales Leadership: A minimum of 5-7 years of experience in outbound sales, with at least 3 years in a leadership role, is typically required. This experience should include a track record of successfully building and managing high-performing sales teams and exceeding sales targets. Experience in the SaaS industry is a significant advantage, as is a deep understanding of customer engagement software. The ideal candidate will have a strong understanding of the outbound sales landscape and the challenges and opportunities it presents.
• Strong Understanding of Sales Methodologies and Processes: A thorough understanding of various sales methodologies, such as solution selling, consultative selling, and value selling, is crucial. You should be able to implement and optimize sales processes to ensure efficiency and effectiveness. Familiarity with sales automation tools and CRM systems is also essential. The ability to adapt sales methodologies to the specific needs of Freshworks and its target customers is a key differentiator. A deep understanding of sales methodologies will enable you to coach your team and drive consistent results.
• Excellent Communication and Interpersonal Skills: Exceptional communication and interpersonal skills are essential for building relationships with customers, motivating your team, and collaborating with other departments. You should be able to articulate complex ideas clearly and concisely, both verbally and in writing. Active listening skills and the ability to build rapport with individuals from diverse backgrounds are also crucial. Effective communication skills are the foundation of successful sales leadership and collaboration.
• Analytical and Problem-Solving Skills: The ability to analyze sales data, identify trends, and develop solutions to challenges is critical. You should be comfortable working with data and using it to make informed decisions. Strong problem-solving skills are essential for overcoming obstacles and ensuring the team stays on track to achieve its goals. Analytical skills are vital for understanding sales performance and identifying areas for improvement.
• Bachelor's Degree in Business Administration or a Related Field: A bachelor's degree in business administration, marketing, or a related field is typically required. An MBA or other advanced degree is a plus. A strong educational background provides a foundation for understanding business principles and sales strategies. While a degree is important, practical experience and a proven track record of success in outbound sales are equally valued.

Why Join Freshworks?

Joining Freshworks as a Senior Manager - Outbound Sales offers a unique opportunity to be part of a rapidly growing and innovative company. Freshworks is committed to providing its employees with a challenging and rewarding work environment where they can grow their careers and make a significant impact. Here are just a few of the reasons why Freshworks is a great place to work:

• Opportunity to Make a Real Impact: As a Senior Manager - Outbound Sales, you will have the opportunity to shape the future of Freshworks' outbound sales efforts and contribute directly to the company's success. Your work will have a tangible impact on revenue growth and market expansion.
• Fast-Paced and Dynamic Environment: Freshworks is a fast-paced and dynamic company where innovation is encouraged and change is embraced. You'll be part of a team that is constantly pushing boundaries and striving for excellence.
• Collaborative and Supportive Culture: Freshworks fosters a collaborative and supportive culture where employees are encouraged to work together and share ideas. You'll be part of a team that is passionate about customer engagement and committed to helping each other succeed.
• Growth and Development Opportunities: Freshworks is committed to investing in its employees' growth and development. You'll have access to training and development programs designed to help you enhance your skills and advance your career.
• Competitive Compensation and Benefits: Freshworks offers a competitive compensation and benefits package, including salary, bonuses, health insurance, and other perks.

How to Apply

If you are a results-oriented sales leader with a passion for driving outbound sales success, Freshworks encourages you to apply for the Senior Manager - Outbound Sales position. To apply, please visit the Freshworks careers website and submit your resume and cover letter. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for this role. Freshworks is an equal opportunity employer and values diversity at all levels. They are committed to creating an inclusive environment for all employees.

In Conclusion

The Senior Manager - Outbound Sales role at Freshworks is an exciting opportunity for a seasoned sales leader to make a significant impact on a rapidly growing company. If you have a proven track record of success in outbound sales, strong leadership abilities, and a passion for building and developing talent, Freshworks encourages you to apply. This role offers the chance to shape the future of outbound sales at Freshworks, contribute to the company's continued success, and grow your career in a dynamic and rewarding environment.