Enatega Customer App Bug Report Edit Order Redirects To Discovery Screen
The Enatega Customer App is designed to provide a seamless online food ordering experience. However, a critical bug has been identified that significantly impacts user experience and order accuracy. This issue occurs when a user attempts to edit an item within their cart, leading to an unexpected redirection to the Discovery screen instead of the original store page. This document details the bug, steps to reproduce it, the expected behavior, and the impact on users. Ensuring a smooth and intuitive user experience is paramount for the success of any application, especially in the competitive landscape of online food ordering. This bug not only disrupts the user flow but also introduces potential frustration and errors in order placement. By addressing this issue promptly, Enatega can maintain user satisfaction and the integrity of the ordering process.
Bug Description
The primary issue is that the app incorrectly redirects users to the Discovery screen when they try to edit an item in their cart. Instead of navigating back to the specific store from which the item was initially selected, the app directs users to the main browsing page, where they can discover various restaurants. This deviation from the expected behavior creates a disjointed user experience and adds unnecessary steps to the editing process. Users expect that clicking the "Edit" button for a cart item should take them directly to the product page within the original store, allowing them to modify quantities, add special instructions, or even choose different variations of the same item. The current redirection to the Discovery screen breaks this intuitive flow, forcing users to manually search for the store and the specific item again, which can be time-consuming and frustrating, especially if they have added multiple items from different stores to their cart. This issue can lead to a higher abandonment rate of carts, as users might become discouraged and opt to use a different platform that offers a more streamlined and user-friendly experience. Furthermore, the bug can indirectly affect the restaurant partners of Enatega, as it may deter customers from completing their orders, ultimately impacting sales and overall revenue. Therefore, resolving this redirection issue is crucial not only for improving user experience but also for maintaining the platform's reliability and business performance.
Steps to Reproduce
To replicate this bug, follow these steps meticulously:
- Add an item from a specific store to your cart. This could be any item from any restaurant available on the Enatega platform. For example, you might add a pizza from an Italian restaurant or a burger from a fast-food outlet. The specific item doesn't matter, as the issue is consistent across all items and stores.
- Go to your cart. Once you have added the item, navigate to the cart page, which typically displays all the items you've selected for your order. This can usually be accessed via a cart icon or button located in the app's header or footer.
- Click on the "Edit" option for any item in the cart. Locate the item you wish to edit and find the corresponding "Edit" button or link. This is usually positioned next to the item details, such as the name, quantity, and price. Clicking this button should initiate the editing process.
- Observe that the app redirects to the Discovery screen. Instead of being taken back to the store page where you originally added the item, you will be redirected to the Discovery screen. This is the screen where you can browse various restaurants and items, essentially the main landing page of the app. This unexpected redirection confirms the bug.
By following these steps, anyone can consistently reproduce the issue, which is essential for the development team to verify and fix the bug effectively. The reproducibility of this bug underscores its significance, as it affects all users attempting to edit items in their cart.
Expected Behavior
The expected behavior when a user clicks "Edit" on a cart item is a seamless transition back to the original store's page. This functionality should allow the user to modify the selected item without unnecessary navigation steps. Specifically, upon clicking "Edit", the user should be directed to the product page within the context of the store from which the item was initially added. This would enable the user to adjust the quantity, add or remove customizations (such as toppings or sides), or even select a different variation of the same item. The user should not be redirected to the Discovery screen, as this disrupts the editing flow and requires them to manually search for the store and the item again. The intended functionality is crucial for maintaining a user-friendly experience and ensuring that customers can easily make changes to their orders without frustration. This direct navigation back to the store page streamlines the editing process and allows users to quickly finalize their selections. By adhering to this expected behavior, the Enatega Customer App can improve user satisfaction and encourage repeat orders. The focus should be on minimizing the number of steps required to edit an item, thereby enhancing the overall efficiency and usability of the app.
Impact on Users
This bug has several negative impacts on users, which can ultimately affect their overall experience with the Enatega Customer App. The most immediate impact is the disruption of the editing flow. When users click "Edit" on a cart item, they expect to be taken back to the store page where they can make changes. Being redirected to the Discovery screen breaks this expectation and adds unnecessary steps to the process. This disruption can be frustrating, especially for users who have added multiple items from different stores to their cart. The need to manually search for the store and the item again is time-consuming and inconvenient. Another significant impact is the confusion and frustration caused by the unexpected redirection. Users may not immediately understand why they are being taken to the Discovery screen, leading to a sense of disorientation. This can result in a negative perception of the app's usability and reliability. Users might also feel that the app is not intuitive, which can deter them from using it in the future. Furthermore, this bug can lead to errors in order placement. If users are unable to easily edit their items, they may accidentally submit incorrect orders or abandon their carts altogether. This can result in dissatisfaction and potential loss of revenue for Enatega. The inability to efficiently modify orders can also lead to a higher volume of customer support inquiries, as users seek assistance with making changes. Addressing this bug is therefore crucial for ensuring a positive user experience and maintaining the integrity of the ordering process.
Device Information
- Device: Infinix HOT 50
- OS: Android
- Browser: Application
- Version: Latest
Conclusion
The bug where the Enatega Customer App redirects users to the Discovery screen when they try to edit an item in their cart is a significant issue that impacts user experience and order accuracy. This unexpected redirection disrupts the editing flow, causes confusion, and can lead to errors in order placement. By following the steps to reproduce outlined above, the development team can easily verify the bug and implement a fix. The expected behavior should be that clicking "Edit" takes the user directly to the original store's page, allowing them to modify the item seamlessly. Addressing this bug is essential for maintaining user satisfaction, reducing cart abandonment, and ensuring the reliability of the Enatega Customer App. Prioritizing this fix will contribute to a more user-friendly experience and enhance the overall success of the platform. It is also recommended that thorough testing be conducted after the fix is implemented to ensure that the issue is fully resolved and does not introduce any new problems. Regular testing and quality assurance processes are vital for maintaining the stability and usability of the Enatega Customer App and delivering a consistent and positive experience for all users. In addition to fixing the immediate bug, the development team should consider implementing more robust user interface (UI) and user experience (UX) testing protocols to identify and address potential issues proactively. This can help prevent similar problems from occurring in the future and ensure that the app continues to meet the needs and expectations of its users. Furthermore, gathering user feedback through surveys and reviews can provide valuable insights into areas for improvement and help guide future development efforts. By continuously monitoring and enhancing the user experience, Enatega can maintain a competitive edge in the online food ordering market and build a loyal customer base.
