Enatega Customer App Bug Cursor Not Visible And Placeholder Not Updating In Restaurant Instructions Field

Introduction

This document details a critical bug identified in the Enatega Customer App, specifically concerning the "Restaurant Instructions" field. This issue impacts the user experience by making it difficult for users to understand if the field is active and ready for input. The bug manifests as an invisible cursor and an unchanging placeholder text when the field is focused. This report outlines the steps to reproduce the issue, the expected behavior, and the device information where the bug was observed. Accurate instructions and clear communication are paramount in ensuring customer satisfaction, and this bug directly hinders that process. The Enatega Customer App relies on user input for specific requests, and any impediment to this process needs immediate attention. Understanding the nuances of this customer app bug is crucial for the development team to implement a swift and effective resolution.

Bug Description

When a user interacts with the "Restaurant Instructions" field by selecting it, the expected visual cues indicating an active input field are missing. The cursor, which should blink to signify that text can be entered, remains invisible. Simultaneously, the placeholder text, intended to provide guidance on the type of instructions that can be added, does not disappear or change. This combination of factors creates a confusing user experience, as users may be unsure whether the field is indeed active and ready for their input. This bug is not merely a cosmetic issue; it directly affects the usability of the Enatega Customer App. Users might hesitate to input instructions, assuming the field is non-functional, or they might inadvertently miss the opportunity to communicate specific requirements to the restaurant. The impact is further amplified when considering users who are less tech-savvy or those who rely on clear visual cues to navigate applications. In essence, the lack of a visible cursor and the persistent placeholder text create a significant barrier to effective communication within the app, potentially leading to order inaccuracies and customer dissatisfaction. Addressing this Restaurant Instructions field bug is therefore crucial for maintaining the integrity of the user experience and ensuring the app's core functionalities are accessible to all users. The absence of visual feedback is particularly problematic in mobile applications, where screen space is limited and visual clarity is paramount. The Enatega Customer App's functionality is significantly hampered by this bug, which undermines the app's core purpose of facilitating seamless communication between customers and restaurants.

Steps to Reproduce

To reproduce this bug, follow these steps meticulously within the Enatega Customer App environment:

1. Navigate to the Enatega Customer Application: Begin by launching the Enatega Customer Application on your mobile device.
2. Access Restaurant Selection: Proceed to the section of the app where restaurants are listed. This might involve tapping on a tab labeled "Restaurants" or a similar designation.
3. Select a Restaurant and Add Product to Cart: Choose any restaurant from the list and navigate to its menu. Add at least one product to your shopping cart to initiate the ordering process. Selecting a restaurant and adding a product is a key step in replicating the bug, as the "Restaurant Instructions" field becomes relevant only after items are added to the cart.
4. Proceed to the Cart or Checkout: Access your shopping cart or proceed to the checkout screen. This is typically achieved by tapping on a cart icon or a "Checkout" button.
5. Locate the "Restaurant Instructions" Field: On the cart or checkout page, carefully locate the field designated for adding special instructions for the restaurant. This field might be labeled as "Restaurant Instructions," "Special Requests," or something similar. The accurate location of the "Restaurant Instructions" field is crucial for observing the bug.
6. Focus on the Input Field: Tap on the "Restaurant Instructions" field to bring it into focus. This action should typically trigger the appearance of a blinking cursor and the disappearance (or change) of the placeholder text.
7. Observe the Bug: Verify that the cursor is not visible within the input field. Additionally, confirm that the placeholder text remains unchanged and does not disappear. The observation of the invisible cursor and the unchanging placeholder text confirms the presence of the bug.

By diligently following these steps, anyone can reliably reproduce the bug and confirm its existence within the Enatega Customer Application. This detailed procedure ensures that the bug can be consistently identified and addressed by the development team. The reproducibility of the bug is a crucial aspect of the bug reporting process, as it allows developers to pinpoint the exact cause and implement a targeted solution.

Expected Behavior

When a user interacts with the "Restaurant Instructions" field, the following behavior is expected to provide a clear and intuitive user experience. Clear visual cues are essential for guiding users through the app and ensuring they can effectively communicate their needs.

1. Visible Cursor: Upon selecting the input field, a blinking cursor should immediately appear within the field. This cursor serves as a visual indicator that the field is active and ready to receive text input. The presence of a blinking cursor is a universally recognized signal for text entry and is crucial for usability.
2. Placeholder Text Update: The placeholder text, which initially provides guidance on the type of instructions that can be entered (e.g., "Specify any dietary restrictions" or "Add special requests here"), should either disappear completely or change to a different state once the field is focused. This change signals that the field is now active and awaiting user input. The dynamic behavior of the placeholder text helps users understand the field's current state and purpose.

In essence, the expected behavior is that the "Restaurant Instructions" field should provide clear visual feedback to the user that it is active and ready for text input. This feedback is crucial for ensuring a seamless and user-friendly experience. The absence of this expected behavior, as described in the bug report, creates confusion and hinders the user's ability to effectively communicate their instructions to the restaurant. User-friendly interfaces rely on such visual cues to guide users and provide a sense of control over the application. The discrepancy between the expected and actual behavior highlights the importance of addressing this bug to maintain the app's usability and customer satisfaction. Consistent and predictable behavior is a hallmark of well-designed applications, and this bug disrupts that consistency, leading to a degraded user experience.

Device Information

This bug was observed on the following device, operating system, browser, and version. Providing this information helps the developers replicate the bug in a similar environment and identify any device-specific issues. Detailed device information is a crucial component of any bug report, enabling developers to narrow down the potential causes.

• Device: Infinix Hot 50
• OS: Android
• Browser: Application (referring to the Enatega Customer App itself, not a web browser)
• Version: Latest

This information indicates that the bug is present on an Android device, specifically the Infinix Hot 50. The OS version is not explicitly mentioned but is assumed to be the latest available for that device. The browser is identified as the application itself, clarifying that the bug is within the native app environment and not a web-based interface. Specific device models and operating systems can sometimes exhibit unique software behaviors, making this information critical for debugging. The "Latest" version designation suggests that the bug is present in the most recent iteration of the app, highlighting the need for immediate attention. Tracking bug occurrences across different devices and versions is essential for understanding the scope of the issue and prioritizing its resolution. The provided device information offers a starting point for the development team to investigate the bug's root cause and implement a fix. This level of detail significantly improves the efficiency of the debugging process and contributes to a faster resolution.

Conclusion

The bug reported in the Enatega Customer App, concerning the invisible cursor and unchanging placeholder text in the "Restaurant Instructions" field, poses a significant usability issue. This bug hinders the user's ability to effectively communicate their special requests to the restaurant, potentially leading to order inaccuracies and customer dissatisfaction. The steps to reproduce the bug have been clearly outlined, and the expected behavior has been described to provide a clear understanding of the issue. The device information provided further assists in replicating the bug within a similar environment. Addressing this usability issue is crucial for maintaining the quality of the Enatega Customer App and ensuring a seamless user experience. The impact on customer communication necessitates a swift and effective resolution. The development team should prioritize investigating the root cause of this bug and implementing a fix in a timely manner. User feedback is invaluable in identifying and resolving such issues, and this bug report serves as a critical piece of information for improving the app's functionality. The long-term success of the Enatega Customer App depends on its ability to provide a user-friendly and reliable platform for online food ordering, and addressing this bug is a significant step in that direction. This bug report emphasizes the importance of thorough testing and quality assurance processes in software development. Preventing such usability issues from reaching end-users is paramount for maintaining a positive brand image and ensuring customer loyalty. The continuous improvement of the Enatega Customer App requires a proactive approach to bug identification and resolution, and this report contributes to that ongoing effort.