Enatega App Cart Edit Bug Redirects To Discovery Screen A Detailed Report

by StackCamp Team 74 views

This document details a critical bug identified in the Enatega Customer App, specifically within the order editing process. The issue involves an incorrect redirection when users attempt to edit items in their cart, leading them to the Discovery screen instead of the original store page. This behavior significantly impacts user experience, disrupts the intended order modification flow, and may result in customer frustration. This comprehensive bug report will delve into the specifics of the issue, outlining the steps to reproduce, the expected behavior, the impact on users, and potential solutions.

Bug Description

The core issue lies in the redirection logic of the "Edit" functionality within the shopping cart. When a user adds an item from a particular store to their cart and subsequently tries to edit that item, clicking the "Edit" button erroneously redirects them to the app's Discovery screen, which showcases various stores and promotions. This is contrary to the expected behavior, which is to navigate the user back to the original store's menu, where they can modify their selected item or add more items from the same vendor. This misdirection breaks the seamless flow of order modification, forcing users to manually search for the store again, potentially leading to a frustrating experience. This bug significantly hinders the user's ability to effectively manage their cart and can lead to order inaccuracies or even order abandonment.

Steps to Reproduce

To replicate this bug, please follow the detailed steps below. These steps are designed to clearly demonstrate the issue and allow developers to pinpoint the source of the problem within the application's codebase.

  1. Launch the Enatega Customer App: Begin by opening the Enatega customer application on your mobile device.
  2. Select a Store and Add an Item to Cart: Browse through the available stores and select one from which you would like to place an order. Navigate through the store's menu and add at least one item to your cart. This action establishes the initial condition where an item from a specific store is present in the user's cart.
  3. Navigate to the Cart: Once you have added an item, proceed to the shopping cart. This is typically accessed via a cart icon located in the app's header or footer.
  4. Click on "Edit" for the Added Item: Within the cart, locate the item you added in step 2. You should see an "Edit" button or similar interactive element associated with the item. Click on this button to initiate the editing process.
  5. Observe the Redirection: Upon clicking "Edit", carefully observe where the app redirects you. The bug manifests as a redirection to the Discovery screen, which displays a list of available stores, promotions, and other general content. This is the erroneous behavior. The app should redirect you to the specific store page from which you added the item, allowing you to modify your order within the context of that store's menu.

By consistently following these steps, anyone can easily reproduce the bug and confirm its presence in the Enatega Customer App.

Expected Behavior

When a user clicks the "Edit" button for an item in their cart, the expected behavior is a seamless navigation back to the original store's menu page. This functionality is crucial for a smooth and intuitive user experience, allowing customers to make modifications to their selected items without having to manually search for the store again. Upon redirection, the user should be presented with the store's full menu, with the previously selected item highlighted or easily identifiable. This allows the user to:

  • Adjust the quantity of the item.
  • Modify any specific options or customizations associated with the item (e.g., size, toppings, etc.).
  • Add additional items from the same store to their order.
  • Remove the item from their cart if desired.

The expected behavior ensures that the editing process is contextual and efficient. By keeping the user within the store's environment, the app facilitates a natural workflow for order modification and encourages further browsing, potentially increasing order value. The redirection to the Discovery screen, on the other hand, breaks this flow and creates unnecessary friction for the user.

Actual Behavior

Currently, instead of redirecting the user back to the originating store's menu page, the application erroneously redirects to the Discovery screen. This screen typically displays a variety of store options, promotions, and potentially other content not directly related to the user's current order. This unexpected redirection disrupts the editing flow and forces the user to take extra steps to find the store they were initially ordering from. The actual behavior introduces several problems:

  • Broken Workflow: The user's intention to edit an item is immediately thwarted by the unexpected redirection, breaking the natural flow of order modification.
  • Increased Effort: The user must now manually search for the store again, adding extra steps and time to the editing process.
  • Potential Frustration: The unexpected redirection can be confusing and frustrating for the user, potentially leading to a negative experience with the app.
  • Lost Opportunity: The user may be less likely to add additional items from the store if they have to go through the trouble of finding it again, potentially resulting in a lower order value.

The actual behavior of redirecting to the Discovery screen clearly deviates from the intended functionality and creates a significant usability issue within the Enatega Customer App.

Impact on Users

The bug described above has a significant negative impact on users of the Enatega Customer App. The misdirection caused by the incorrect redirection hampers the order editing process, leading to a frustrating and inefficient user experience. Here are the key ways this bug affects users:

  • Increased Effort and Time: Users are forced to spend extra time and effort navigating back to the correct store after being misdirected to the Discovery screen. This can be particularly annoying for users who are in a hurry or have complex orders.
  • Frustration and Dissatisfaction: The unexpected redirection can lead to frustration and dissatisfaction, as users are unable to seamlessly edit their orders as intended. This negative experience can damage the user's perception of the app and the Enatega platform.
  • Potential Order Errors: The cumbersome editing process can increase the likelihood of users making mistakes while modifying their orders, such as accidentally removing the wrong item or selecting the wrong options. This can lead to order inaccuracies and customer complaints.
  • Decreased Order Value: Users may be less likely to add additional items to their orders if they have to go through the hassle of finding the store again, potentially resulting in a decrease in order value for Enatega's restaurant partners.
  • App Abandonment: In severe cases, the frustration caused by this bug could lead users to abandon the app altogether and choose alternative platforms for their online food ordering needs. This can result in a loss of customers for Enatega.

The cumulative impact of this bug is a degraded user experience, which can negatively affect customer satisfaction, order accuracy, and ultimately, Enatega's business performance. Addressing this issue should be a high priority for the development team.

Technical Details

To assist the development team in diagnosing and resolving this bug, the following technical details are provided. This information offers insights into the user's device and environment where the bug was observed, potentially narrowing down the scope of the issue.

  • Device: Infinix HOT 50
  • Operating System: Android
  • Browser: Application (Enatega Customer App)
  • Version: Latest

This information suggests the bug is present in the latest version of the Enatega Customer App on an Android device (Infinix HOT 50). It is crucial for the developers to test the editing functionality on similar devices and operating systems to further investigate the issue and identify the root cause. Additional debugging information, such as device logs and network traces, may be helpful in pinpointing the specific code segment responsible for the erroneous redirection. Furthermore, testing on various Android versions and device models is recommended to ensure a comprehensive fix that addresses the bug across the Enatega user base.

Potential Solutions

To rectify this bug and restore the intended functionality, the following potential solutions are proposed. These recommendations focus on correcting the redirection logic within the application and ensuring a seamless user experience during order editing.

  1. Review and Correct Redirection Logic: The development team should thoroughly review the code responsible for handling the "Edit" button click in the cart. The current implementation likely contains a flaw that is causing the redirection to the Discovery screen instead of the store page. The logic should be corrected to ensure that the user is directed back to the specific store's menu from which the item was initially added.
  2. Implement Store Context Preservation: A mechanism should be implemented to preserve the store context when the user navigates to the cart and attempts to edit an item. This could involve storing the store ID or other relevant information associated with the item in a session variable or local storage. This information can then be used to construct the correct URL or navigation path when the user clicks the "Edit" button.
  3. Utilize Navigation Stack: The app's navigation stack can be leveraged to ensure proper navigation flow. When the user adds an item to the cart from a store, the store page should be added to the navigation stack. Clicking "Edit" should then pop the current cart page from the stack and navigate back to the previous store page.
  4. Comprehensive Testing: After implementing any of the above solutions, thorough testing is crucial to ensure the bug is resolved and no new issues are introduced. This testing should include:
    • Unit tests to verify the redirection logic.
    • Integration tests to ensure the editing functionality works correctly within the app's overall flow.
    • User acceptance testing (UAT) to gather feedback from real users and confirm that the fix meets their expectations.

By implementing these solutions and conducting thorough testing, the Enatega development team can effectively address the bug and provide a seamless order editing experience for users.

Conclusion

The bug report highlights a critical issue in the Enatega Customer App where editing an item in the cart redirects users to the Discovery screen instead of the original store. This behavior disrupts the user experience, adds unnecessary steps to the order modification process, and can lead to user frustration and potential order errors. The detailed steps to reproduce, expected behavior, and potential solutions provided in this report are designed to assist the development team in efficiently diagnosing and resolving the issue.

Addressing this bug should be a high priority, as it directly impacts user satisfaction and the overall effectiveness of the Enatega platform. By implementing the recommended solutions and conducting thorough testing, Enatega can ensure a seamless and intuitive order editing experience for its customers, fostering loyalty and driving business growth. The focus should be on restoring the intended functionality and providing users with a smooth and efficient way to manage their orders. This will not only improve the user experience but also contribute to the overall success of the Enatega platform.