Enatega App Bug Report Cart Edit Redirects To Discovery Screen
This document details a critical bug identified in the Enatega Customer App that significantly impacts user experience and the order modification process. The bug involves an incorrect redirection when a user attempts to edit an item in their cart, leading them to the Discovery screen instead of the intended store page. This disrupts the user's workflow, causes confusion, and hinders their ability to modify orders efficiently. This report provides a comprehensive overview of the bug, including a detailed description, steps to reproduce, expected behavior, and relevant device information. By understanding the intricacies of this issue, the development team can effectively address it, ensuring a smoother and more intuitive experience for Enatega app users.
Bug Description
The Enatega Customer App exhibits a critical bug where users are incorrectly redirected to the Discovery screen when attempting to edit an item from their cart. Instead of being directed back to the specific store page where the item was initially selected, users are taken to the general Discovery screen, which lists various stores and promotions. This unexpected redirection breaks the editing flow, frustrates users, and makes it cumbersome to modify their orders. This issue significantly impacts the usability of the app and can lead to a negative user experience, potentially affecting order completion rates and customer satisfaction.
The primary problem lies in the app's navigation logic, which fails to maintain the user's context when an edit action is initiated from the cart. Ideally, clicking the “Edit” button for an item should preserve the item's origin and direct the user back to the relevant store page with the item pre-selected for modification. However, the current implementation disregards this context, resulting in the user being displaced to the Discovery screen, forcing them to manually search for the store and the specific item they intended to edit. This adds unnecessary steps to the process and creates a disjointed user experience.
This bug not only disrupts the editing process but also introduces a degree of confusion for the user. When users are unexpectedly redirected, they may be unsure of how to return to their cart or the specific item they were trying to modify. This can lead to frustration and a sense of disorientation within the app. Furthermore, the issue compounds when users have multiple items from different stores in their cart, as the correct redirection to the appropriate store page becomes crucial for a seamless editing experience. Therefore, resolving this bug is essential to ensure the app functions as intended, providing a user-friendly and efficient order modification process. The impact of this bug extends beyond mere inconvenience; it directly affects the user's ability to manage their orders, potentially leading to lost sales and diminished app engagement.
Steps to Reproduce
To effectively diagnose and address the cart edit redirection bug in the Enatega Customer App, follow these detailed steps to reproduce the issue:
- Add an item from a specific store to the cart: Begin by browsing the available stores on the Enatega app and selecting an item from one particular store. Add this item to your cart. This action establishes a baseline for the subsequent steps, ensuring that the app has a specific store context to work with.
- Go to the cart: Navigate to your cart by clicking on the cart icon or any other designated entry point. This will display the items you have currently selected for purchase, including the item you added in the previous step. The cart serves as the central point for reviewing and modifying your order.
- Click on “Edit” for any item: Within the cart interface, locate the item you wish to modify and click on the “Edit” button or a similar interactive element associated with that item. This action signals your intent to make changes to the selected item, and the app should ideally direct you to the appropriate page for editing.
- Observe that the app redirects to the Discovery screen instead of taking the user back to the original store: After clicking “Edit,” carefully observe where the app redirects you. The bug manifests itself when the app incorrectly navigates you to the Discovery screen, which lists various stores and promotions, rather than taking you back to the specific store page from which the item was originally selected. This misdirection is the core issue being reported. This incorrect redirection breaks the expected user flow, making it harder for users to modify their orders.
By meticulously following these steps, you can consistently replicate the bug and verify that the app is indeed misdirecting users to the Discovery screen upon attempting to edit a cart item. This reproducible behavior is crucial for the development team to accurately identify and fix the underlying problem.
Expected Behavior
The expected behavior when a user clicks the “Edit” button on a cart item in the Enatega Customer App is that the app should seamlessly redirect the user back to the original store’s page. This redirection should not only take the user to the correct store but also ensure that the specific item they selected for editing is pre-selected or highlighted on the store’s menu. This behavior ensures a smooth and intuitive user experience, allowing customers to modify their orders efficiently without unnecessary navigation steps. The app should maintain the user's context, recognizing the origin of the item and directing them back to that specific point of sale.
When a user initiates an edit, they are implicitly expressing a desire to make a change to a specific item from a specific store. The application should interpret this action as a direct request to return to the item's source, enabling immediate modifications. By bypassing the Discovery screen and directly presenting the item within its original store context, the app minimizes user effort and streamlines the editing process. This functionality is crucial for maintaining a positive user experience and fostering customer satisfaction.
Furthermore, the expected behavior contributes significantly to the overall usability of the app. A clear and logical navigation flow is paramount for user-friendly interfaces. The ability to directly access and modify items from the cart without being redirected to unrelated screens enhances the user's sense of control and reduces potential frustration. The seamless transition from cart to store page for editing reinforces the app's intuitiveness, making it easier for users to manage their orders and complete transactions. This direct and logical flow is a key element in creating a positive and efficient user experience.
Device Information
- Device: Infinix HOT 50
- OS: Android
- Browser: Application
- Version: Latest
Conclusion
In conclusion, the Enatega Customer App's bug, which incorrectly redirects users to the Discovery screen when they attempt to edit an item from their cart, presents a significant obstacle to a smooth and efficient user experience. This issue disrupts the intuitive flow of the app, confuses users, and adds unnecessary steps to the order modification process. By meticulously following the provided steps to reproduce the bug, the development team can gain a clear understanding of the problem and its impact. The expected behavior, where users are seamlessly redirected back to the original store's page with the item pre-selected for editing, highlights the intended functionality and underscores the need for a swift resolution.
The detailed device information provided further aids in pinpointing the specific context in which the bug occurs, enabling targeted debugging and testing efforts. Addressing this issue is crucial for maintaining user satisfaction, ensuring the app functions as intended, and facilitating a seamless order management process. The development team's focus on resolving this redirection bug will not only enhance the app's usability but also reinforce Enatega's commitment to providing a user-friendly and efficient platform for its customers. By prioritizing this fix, Enatega can ensure a more positive experience for its users, encouraging continued engagement and fostering customer loyalty. Ultimately, a reliable and intuitive app experience is essential for driving business success and meeting the evolving needs of Enatega's customer base.
