Detailed Bug Report Analysis For Alstom-WebFdl Ticket Service - Id:478089
Discussion Category: Alstom-WebFdl, ticket-service
Additional Information:
This document details a bug report for the Alstom-WebFdl ticket service, providing comprehensive information for developers to understand, reproduce, and resolve the issue. It includes specifics about the affected display, a detailed bug description, steps to reproduce the bug, expected behavior, and additional context to aid in debugging. This thoroughness ensures that the development team has all the necessary information to address the problem efficiently.
Affected Display
Specify the affected display. If the issue spans multiple displays, use 'multi-displays' to indicate the scope of the problem. Identifying the specific display or displays affected is crucial for pinpointing the source of the bug and testing the fix effectively. This section helps developers focus their efforts on the relevant areas of the application.
Bug Description
Provide a concise and precise description of the bug. The bug description should clearly outline the issue observed. A well-written bug description acts as a quick reference for developers, allowing them to grasp the problem at a glance. It should be devoid of ambiguity and jargon, making it accessible to all members of the development team.
Steps to Reproduce
Detail the exact steps to reproduce the undesirable behavior:
- On the display '...'
- Click on '....'
- Scroll down the table '....'
- The error occurs.
Providing step-by-step instructions to reproduce the bug is essential for efficient debugging. These steps ensure that developers can consistently replicate the issue, which is a prerequisite for identifying the root cause and verifying the fix. The clarity and accuracy of these steps are paramount to the debugging process. A detailed, step-by-step guide allows developers to follow the user's actions precisely, leading to a quicker diagnosis of the problem.
Expected Behavior
Include a precise and concise description of the expected behavior. Describing the expected outcome helps developers understand the intended functionality and identify the deviation caused by the bug. This section should clearly articulate what the application should do under normal circumstances, providing a benchmark against which the actual behavior can be compared. The expected behavior serves as a clear target for the fix, ensuring that the corrected functionality aligns with the application's design and requirements. This description also aids in the testing phase, as it provides a clear criterion for validating the fix.
Additional Information
Add any other information that may contribute to a better understanding of the issue. This section allows for the inclusion of supplementary details that might not fit into the other categories but are nonetheless relevant to the bug. This could include the frequency of the bug, specific data sets that trigger the issue, or any workarounds that have been attempted. The additional information section serves as a catch-all for any contextual details that can aid in the debugging process. It is a valuable space for users to provide insights that might not be immediately apparent from the bug description or reproduction steps.
List of Attachments
- (No attachments listed in the provided text)
@Alstom-WebFdl/method-tools
This tag likely indicates the specific team or module responsible for addressing the issue. Routing the bug report to the appropriate team ensures that it receives the attention of individuals with the relevant expertise. This targeted approach streamlines the resolution process and prevents unnecessary delays.
Ticket Priority
Impact on Multiple Users: No
Possible Workaround: No
Calculated Priority (1 to 4, 4 being the most critical): 2
The ticket priority section provides a crucial assessment of the bug's severity and impact. The absence of a workaround and the 'No' for multi-user impact suggest a moderate priority. However, the calculated priority of 2 indicates that the issue requires attention but is not immediately critical. This prioritization helps the development team allocate resources effectively, addressing the most pressing issues first. Understanding the priority allows for strategic planning and prevents minor bugs from overshadowing more critical ones. This classification ensures that the development efforts are aligned with the needs and expectations of the users, leading to a more efficient and effective resolution process.
User Details
Name, First Name, Login, Alps ID, Role: Grégory FLORAND 478089 478089 Admin
Identifying the user who reported the bug provides valuable context. Knowing the user's role (Admin in this case) can help understand the potential impact of the bug and the urgency of the resolution. User details allow for direct communication if further clarification is needed and provide a human element to the bug report. This information also aids in tracking bug reports by user and understanding the user experience from different perspectives. User details are essential for maintaining a user-centric approach to software development and ensuring that user needs are met effectively.
Server Details
DB Version: 6.0.0; Soft Version: v2.0.8; Back Version: v2.0.10
Server details are crucial for understanding the environment in which the bug occurred. Knowing the versions of the database, software, and backend helps developers identify potential compatibility issues or version-specific bugs. This information allows for targeted debugging efforts and ensures that the fix is applied to the correct environment. Server details are an integral part of the diagnostic process, providing essential context for the bug report. This information assists in replicating the issue in a controlled environment and validating the fix. Server details are also valuable for tracking the evolution of the application and identifying trends in bug reports across different versions.
PC/Browser Details
HTTP_USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0
PC Address: 10.22.112.139
PC and browser details provide insight into the client-side environment where the bug was encountered. The HTTP_USER_AGENT string reveals the operating system (Windows NT 10.0), browser (Edge 136.0.0.0), and rendering engine (WebKit). The PC address can be useful for network-related issues or for identifying specific machines exhibiting the problem. This information is crucial for diagnosing browser-specific bugs or issues related to the user's local environment. Knowing the browser version, operating system, and other client-side details allows developers to reproduce the bug in a similar environment. This detailed client-side information assists in isolating the root cause and implementing a robust solution that addresses the specific context of the bug report.
Conclusion
This comprehensive bug report provides all the necessary information for the Alstom-WebFdl development team to address the reported issue effectively. The detailed descriptions, reproduction steps, and environmental context ensure that the bug can be understood, replicated, and resolved efficiently. By providing this level of detail, the bug reporting process becomes a valuable tool for improving software quality and ensuring a seamless user experience.
